WE NOW OFFER LOWER MAINLAND DELIVERY!
Placing an Order:
Here at Exposure Home, we try to be as accommodating and understanding as possible throughout the buying and shipping process. We hope you are able to find the answers you are looking for in the policy below.
For all further enquiries please contact us.
How long will it take for my order to be processed?
We process all orders in the order they are received, and depending on product availability. A representative of Exposure will contact you within 1—5 business days from the placement of your order over the phone to confirm your order and notify you when your product[s] will be ready for shipment or pick up.
How can I find out the current status of my order?
We place tracking on all outgoing orders and will e-mail you the tracking code once your order has shipped. You can track the status of your order once it has been placed here. Please contact us if you have any further questions about your order.
Can I cancel or change my order after it has been placed?
This depends on if we've shipped your product yet. Please call us if you would like to cancel your order or make modifications to it before we ship it out.
What methods of payment do you accept?
We support major credit cards including Master Card, and Visa. We also support Paypal Express which allows you to pay in many other ways including Debit!
How safe is it to order online through exposurehome.ca?
We currently process all of our online orders through either Authorize.Net via Chase Paymentech or Paypal, the world's largest online payment processor.. In both cases your credit card information will not be stored in any of our information databases. We do collect some personal information (Name, address, phone number) strictly for the purposes of fulfilling your order, this information is securely stored in a database only accessible by our web administrators.
how do we ship orders?
After receipt of order and payment confirmation have been completed (1 to 5 days) our hardworking staff will confirm product availability on the off chance of sold out or in production items. Furniture and special order merchandise may require more time to ship, and you will be notified of the expected delivery time before we send the product out. Once these are determined an update email will be sent explaining the details of the order including and are not limited to order status, approximate arrival date.
We have our own delivery team for furniture deliveries within Vancouver. Furniture ordered outside the city will be shipped via Purolator freight.
Please note that we cannot ship furniture and other exorbitantly massive objects to PO boxes.
A tracking number will be sent via email once your order has shipped.
standard shipping rates
For the moment we are unable to provide free shipping for home decor and furniture, and are only able to service Canada at this time. We appreciate your understanding. We are set up with Purolator for all our shipping needs. If you feel that the estimated shipping rates for your chosen item are not correct, please contact us with details about the items you are trying to order .
Can I pick up my purchase in Vancouver instead of having it shipped to my door?
Absolutely! If you choose to pick up your order from our warehouse there is no additional fee after taxes. Be sure to select the 'customer pickup' shipping option. Please note that our warehouse is closed on the weekends. You will receive a call from our offices confirming your order and when it will be available for pick up.
Warehouse Address: 1572 West 4th Avenue, Vancouver, BC, V6J 1L6
Due to the rate at which we purchase new products on our sales floor, many of the products found in our store are not available online.
Is there any representative whom I can contact regarding further questions about online orders?
If we haven't provided you with a tracking number, or if you have any other questions regarding your order, please direct all further inquiries to the following: Email: firstname.lastname@example.org , Number: (604) 253-5808
Final Sale Items
Final Sale items that cannot be exchanged or returned for a credit note (NO CASH REFUNDS) include: sale merchandise, lay-away items, gift certificates, delivery/shipping/set-up fees. Custom order & Special order (when product is brought in for you or made for you) as well as any other product that is explicitly marked as a final sale item.
Exchanges & Credit Note
Excluding final sale items we may offer exchanges or a credit note up to 10 days from the receipt of the product.
Provided that the following:
*Products must be in its original condition *with packing slip & packaging *original tags attached.
Local exchanges can be made by bringing the product to our store or warehouse. Exchange of applicable items purchased on-line outside of our area can be completed by shipping the product back to Exposure Home. The customer is responsible for the freight fees.
Please check your items as soon as you receive them and inspect them for damages from transit. Exposure Home is not responsible for damages of the product that were incurred while shipping. We do not recommend shipping of glass or extremely fragile items, our orders team will use their discretion and will let you know before shipping if we need to adjust shipping costs or methods before we send the order. If you have received a damaged product, or a product with missing parts not related to shipping, please contact us. We will require photos of the damages to assess the product in order to properly take care of the issue.
Shipping costs including taxes and duties are non–refundable. Shipping costs for returning a package to us is not refunded.
Freight Returns and shipment refusals without damage
In the case of a refused freight shipment without damage, the customer will be responsible for the original shipping, shipping of the freight item back to us, and any storage fees if applicable.
Returns of Opened Products that have been shipped
If the shipped product(s) you wish to return have been opened, Exposure will refund value equal to the payment of product(s) purchased. Please note however, that any freight, customs/import fees, and any other relevant fees, if any will be the customer's responsibility.
Please contact our team through email at email@example.com with orders & client relations if you have any questions before, during or after your sale. Again we thank you for shopping with Exposure Home!